It depends on the storage service that you have subscribed to.

For Flexi users who have signed up for e-storage GO services, you’ll get:

• 100MB for e-storage Go 100MB
• 1GB for e-storage Go 1GB
• 10GB for e-storage Go 10GB
• 50GB for e-storage Go 50GB
• 100GB for e-storage Go 100GB
• 300GB for e-storage Go 300GB
• 500GB for e-storage Go 500GB
• 1TB for e-storage Go 1TB

For more info on e-storage Go price and plans please see Package.

For TM users who have been subscribing to TM broadband services that come with complementary e-storage services like OIAB Basic, UniFi Biz, Soho Fixed IP, you may check your e-storage space from your TM registration and subscription details.

The Company Share folder is the shared folder where you can share files and folders among colleagues within the company.

This folder is available to all enterprise online storage users.

You can sign up and subscribe for an e-storage GO account here.

If you are a TM user who already has an account with TM, you can subscribe to e-storage service via TM self-care portal.

You can sign up for a 30-day free trial account here.

You’ll just need to provide your email address and mobile number, and follow the instruction given to activate your trial account.

All user guides, the e-storage mobile app for iOS and Android and the StorageSync software for Windows, Linux and Mac are free for download.

For TM users who are entitled to e-storage services with the subscription to TM broadband services like OIAB Basic, UniFi Biz, Soho Fixed IP, since your e-storage account is a complementary service from TM broadband, it is free and we will not bill you for any charges.

For Flexi users who have signed up for e-storage GO services, the cost of your e-storage service is:

• e-storage Go 100MB- yearly subscription for RM12
• e-storage Go 1GB- yearly subscription for RM36
• e-storage Go 10GB- yearly subscription for RM360
• e-storage Go 50GB- yearly subscription for RM720
• e-storage Go 100GB- yearly subscription for RM1,080
• e-storage Go 300GB- yearly subscription for RM2,484
• e-storage Go 500GB- yearly subscription for RM3,240
• e-storage Go 1TB- yearly subscription for RM5,400

When you create a sub user under your e-storage account, you can give it a username, for example david.

Let say your e-storage account ID is abcompany. Then the login for your sub user will be [your e-storage id]-[sub username], which is: abcompany-david.

Yes. You need to login as the admin account to do so.

Once you have logged in, go to Manage User. On the user list, look for the user that you wish to delete and click the [Delete] button.

Yes. You can change your Company Share space using the admin account.

Go to Manage User, then select the desired space for your Company Share folder and click [Change] to save the configuration.

You can change your Private folder space using the admin account.

Go to Manage User. On the "Manage Users" table, click your login name. Change the space at "Disk Space" and click [Update] to save it.

If you are a Flexi or a free trial user, you can login to your e-storage using the admin account and view your account’s expiry on Manage User.

For TM users who are entitled to e-storage services with the subscription to TM broadband services like OIAB Basic, UniFi Biz, Soho Fixed IP, since your e-storage account is a free and complementary service from TM broadband, your e-storage account has unlimited expiry.

You can reset your account password during login. Click on the [Reset Password] button. Then, key in your e-storage login ID and service and press the [Get Password] button. Your e-storage password will be sent to your alternate email address.

If you are not getting the email with the reset password, please kindly contact e-storage support at info@estorage.com.my.

You can access e-storage web interface via www.estorage.com.my using any web browser by signing in with your e-storage login ID, password and service.

For TM users, you can get your e-storage login details from your TM broadband registration and subscription form.

For Flexi and free trial account users, you will get your e-storage login details during the sign up process and also via email.

If you want to share files among co-workers within a company, you can upload or move the files to the Company Share folder where all your sub users can access.

Or, you can also make use of the Send File/Folder feature to share your files to your friends or business partners.

Select the files/folders that you wish to move and right-click to select [Cut]. Then, navigate to the destination folder. Right-click on the storage area and select [Paste].

You can also move files/folders of different source folder to one destination folder at the same time by using Clipboard. Select the files/folders and add them to the clipboard. Then, navigate to the destination folder. Click to open the clipboard and click the [Cut] icon.

Select the files/folders that you wish to copy and right-click to select [Copy]. Then, navigate to the destination folder. Right-click on the storage area and select [Paste].

You can also copy files/folders of different source folder to one destination folder at the same time by using Clipboard. Select the files/folders and add them to the clipboard. Then, navigate to the destination folder. Click to open the clipboard and click the [Copy] icon.

e-storage allows you to sort your files and folders in multiple ways.

• Default: all folders are place on the top of the list in ascending order, followed by all files in ascending order.
• Name: arranging files and folders by name in ascending order.
• Size: arranging files by size from smallest to largest.
• Date: arranging files and folders by date from oldest to newest.

To sort files/folders by name, date and size in descending order, just switch the view mode to List View, and click on the label (Name, Size, Date).

Select the files that you wish to encrypt. Click the [Settings] icon on your right and choose [Encrypt], or right click on the selected files and choose [Encrypt]. Enter the passphrase to encrypt your files. Repeat the passphrase for confirmation. Click [Encrypt].

Note that you must remember this passphrase to decrypt the files later.

If you have backed up your contacts from your iPhone or Android phone, you will see the .vcf files in your Private folder.

To edit the content within the .vcf file, just double click it. You can add more contacts with [Add Contact], rename the contact file with [Rename File], edit specific contact details with the [pen] icon and delete any contact from the list with the [trash] icon. Remember to click [Save] to save the changes on your contact file.

You can undo any deleted contact before saving the contact file. Just click the [restore] icon on the deleted contact.

These are the options on how you can back up and synchronize your files and data.

• “Local to Remote” basically saves a copy of the file from your local hard disk to the remote storage site, and keeps the copy on the remote storage synchronized according to the your time setting.
• Likewise, “Remote to Local” saves a copy of the file from your remote storage site to your local hard disk, and keeps the copy on the local hard disk synchronized according to your time setting.
• “Bi-direction” allows both local and remote sites to be synchronized where there are changes on either site.

"Delete in destination if not in source" option in StorageSync means it will automatically delete a destination file if that file is not in the source storage. For example, if source is local disk, and destination is remote storage, and if a local somefile.doc is deleted, a remote somefile.doc, if any, will also be deleted by StorageSync automatically when sync take place.

Similarly if source is remote storage and destination is local disk, deletion will be automatic on the local disk.

Since auto deletion should be used with care, the option is off by default. This option is not applicable in bidirectional sync mode.

That is because StorageSync wants to keep you updated with all the synchronization, in case if there is any error you should be aware of.

If you do not wish to receive the log files email, you can always turn it off. However, we strongly recommend you to check your log frequently on StorageSync.

You can start by creating an archive profile to fetch and store emails from your email accounts. Before you create the profile, you may need to get the following details from your email service provider:

• The type of email account (e.g. IMAP, POP3, IMAP SSL, POP3 SSL, Gmail, Hotmail)
• The incoming mail server address
• The incoming port number

You can refer to the user guide for e-storage Mail Archive for detailed explanation.

On your Mail Archive, click [Create New]. Then:

1. Select the type of your account on [Type].
2. Key in your full email address on [Login].
3. Enter your email account password on [Password].
4. Fill in the incoming mail server of your email account (e.g. imap.gmail.com, mail.mycompany.com) on [Server].
5. You may leave blank for default value for incoming port number on [Port].
6. Fill in any notes regarding this archive profile on [Remark].
7. Remember to check the [Active] checkbox.
8. Click [Update].

It may take up to 24 hours for Mail Archive to download your emails. Please keep your emails in your Inbox before it is downloaded to Mail Archive.

If Mail Archive is not getting your emails, please check the settings that you have configured, make sure you have entered the correct email, password and server, and click [Update] to see the latest download status.

On your Mail Archive, click [Manage Quota]. Then:

1. Choose either "Stop taking new email" or "Delete oldest email" when your Mail Archive disk space is full.
2. On "Notify me when disk space is about full and other important events", key in your email address and mobile number. You will receive email notification and SMS text on this email and mobile number when your disk space is getting full.
3. Click [Update] to save your settings.

You just need to enable this feature, and then copy the dedicated mail-in address and distribute to your senders. Once the senders send or forward attachments to this mail-in address, the files will be directly uploaded to your Private/Incoming Email Attachments folder.

To know more please refer to the user guide here.

StorageSync is capable of transferring files and login information in SSL mode, thus preventing information from being intercepted during transport. StorageSync is also capable of encrypting files it transfers to the server. Encryption is done on the client’s computer first before transfer is initiated. StorageSync also conveniently decrypts the encrypted files on the client computer, when you transfer them down later.

A password is supplied during encryption and only the same password can decrypt the files again. The encryption algorithm used is CAST5 using 128-bit key length. This is the default algorithm use in the GPG, a cryptographic software tool compatible with PGP.

Multiple servers with firewall are located in TM's highly secured datacenter. Data is redundantly backed up between servers on a daily basis.

Security updates and patches are applied immediately to all software running on the servers to maintain maximum protection from hacking activities.

By using the File Encrypt/Decrypt tool on the client StorageSync and the Send A File function on your e-storage web account, you can share your password-protected files to your friends and business partners. To do so:

1. Encrypt your files on e-storage with the Encrypt tool.
2. Send the encrypted files to your friends or business partners. You can inform them the passphrase though another channel (e.g. email, SMS or by phone).
3. When your friends or business partners receive your files, they can use either the client StorageSync or the GPG tool to descrypt the files with the given passphrase.

To upload files from your mobile, go to the Upload tab. Here, you can either choose to take a photo or video and upload it directly, or select any files from your device Library to upload to your e-storage.

To take a photo or video and upload directly:

1. Tap [TAKE PHOTO] or [TAKE VIDEO] to switch to the camera mode.
2. Capture a photo/video.
3. A default filename is given for your photo/video in the filename field. Touch the field and edit if you want to change the filename.
4. Then, choose where you want to upload the file. You can either save it in a recent folder, or select a destination folder. You can even create a new destination folder directly.
5. Tap the [Upload] to upload your file.

To upload files from your device Library:

1. Tap on the [UPLOAD FILES] button.
2. Select the files that you wish to upload and click [OK].
3. Then, choose where you want to upload the file. You can either save it in a recent folder, or select a destination folder. You can even create a new destination folder directly.
4. Tap the [Upload] button to upload your files.

A recent folder is a folder that you have selected for your upload previously. It allows you to choose an upload folder quickly, making it convenient when working with the same category of files.
The recent folder list will keep a maximum of ten recent folders.

Once you have snapped a photo or video, or selected your files from your device Library, you will come to the “Upload to e-storage” page, where you can change the desired upload destination.

If you wish to save the file(s) to a recent folder:

1. At the “Upload Location”, choose the [Save in a recent folder] option button.
2. Tap the folder path box, and you will see a list of your recently selected folders for upload.
3. Select the recent folder of your choice.

If you want to save the file(s) to an existing folder in e-storage:

1. At the “Upload Location”, choose the [Save in the following folder] option button.
2. Tap the folder path box, and you will be navigated to your e-storage root folder.
3. Select the folder of your choice, and click [CHOOSE].

Once you have selected the desired upload location, click [UPLOAD] to upload your file(s).

Yes. Once you have snapped a photo or video, or selected your files from your device Library, you will come to the “Upload to e-storage” page. Here, select the [Save in the following folder] option and tap the folder path box to select a folder (if required). E.g. /Private.

Then, on the “Enter a new folder name” field, key in the new folder name that you wish to upload your file(s) to. E.g. Folder1.

Click [UPLOAD] to upload your file(s). Following the example above, a new folder named “Folder1” will be created in your /Private folder, and your file(s) will saved under /Private/Folder1.

On the [Storage] module, click [Edit]. Select the files/folders that you wish to delete and tap [Delete].

On the [Storage] module, click [Edit]. Select the file/folder that you wish to rename and tap [Rename]. Click [OK] after changing the file/folder name.

On the [Storage] module, click [Edit]. Select the file/folder that you wish to copy and tap [Copy]. Tap [Choose a folder to copy to] and navigate to the destination folder. Click [Choose] to copy the files/folders.

On the [Storage] module, click [Edit]. Then:

1. Select the file/folder that you wish to send and tap [Send File].
2. Enter the email address of your recipient, the subject and the message.
3. Choose the “Available For” option to determine how long the dropped link will remain available for the user to download.
4. Check the “Notify Me” option if you want to be notified when the recipient picks up your file/folder.
5. Tap [OK].

You can do so by using two methods:

• Sending your files to others by using the Send File function, or
• Takes photo/video and upload to the Company Share folder directly.

When you access Contact from the menu bar, you'll be asked to install e-Contact, an optional mobile app designed specifically for you to backup and restore phone contacts.

With e-Contact, you can store a copy of your phone contacts on the cloud and retrieve them easily in case of phone lost or accidental deletion of contacts.

You can save unlimited versions of contact backup files, as long as your storage space allows you so.

You can download the app from App Store for iPhone.

To upload files from your mobile, go to the Upload tab. Here, you can either choose to take a photo or video and upload it directly, or select any photos and videos from your iPhone photo album to upload to your e-storage.

To take a photo or video and upload directly:

1. Tap [Take a photo or video] to switch to the camera mode.
2. Capture a photo/video.
3. A default filename is given for your photo/video in the filename field. Touch the field and edit if you want to change the filename.
4. Then, choose where you want to upload the file. You can either save it in a recently used folder, or select a destination folder. You can even create a new destination folder directly.
5. Tap the [Upload] to upload your file.

To upload files from your iPhone:

1. Tap on the [Choose from Library] button.
2. Select the files that you wish to upload and click [OK].
3. Then, choose where you want to upload the file. You can either save it in a recently used folder, or select a destination folder. You can even create a new destination folder directly.
4. Tap the [Upload] button to upload your files.

A recent folder is a folder that you have selected for your upload previously. It allows you to choose an upload folder quickly, making it convenient when working with the same category of files.
The recent folder list will keep a maximum of ten recent folders.

Once you have snapped a photo or video, or selected photos/videos from your iPhone photo album, you will come to the “Upload to e-storage” page, where you can change the desired upload destination.

If you wish to save the file(s) to a recent folder:

1. At the “Upload Location”, choose the [Save in a recent folder] option button.
2. Tap the folder path box, and you will see a list of your recently selected folders for upload.
3. Select the recent folder of your choice.

If you want to save the file(s) to an existing folder in e-storage:

1. At the “Upload Location”, choose the [Save in the following folder] option button.
2. Tap the folder path box, and you will be navigated to your e-storage root folder.
3. Select the folder of your choice, and click [CHOOSE].

Once you have selected the desired upload location, click [UPLOAD] to upload your file(s).

Yes. Once you have snapped a photo or video, or selected photos/videos from your iPhone photo album, you will come to the “Upload to e-storage” page. Here, select the [Save in the following folder] option and tap the folder path box to select a folder (if required). E.g. /Private.

Then, on the “Enter a new folder name” field, key in the new folder name that you wish to upload your file(s) to. E.g. Folder1.

Click [UPLOAD] to upload your file(s). Following the example above, a new folder named “Folder1” will be created in your /Private folder, and your file(s) will saved under /Private/Folder1.

On the [Storage] module, click [Edit]. Then:

1. Select the file/folder that you wish to send and tap [Send File].
2. Enter the email address of your recipient, the subject and the message.
3. Choose the “Available For” option to determine how long the dropped link will remain available for the user to download.
4. Check the “Notify Me” option if you want to be notified when the recipient picks up your file/folder.
5. Tap [OK].

You can do so by using two methods:

• Sending your files to others by using the Send File function, or
• Takes photo/video and upload to the Company Share folder directly.

When you access Contact from the menu bar, you'll be asked to install e-Contact, an optional mobile app designed specifically for you to backup and restore phone contacts.

With e-Contact, you can store a copy of your phone contacts on the cloud and retrieve them easily in case of phone lost or accidental deletion of contacts.

You can save unlimited versions of contact backup files, as long as your storage space allows you so.